marcus evans north america conferences

3rd Utility Call Center Operational Excellence

Exceeding Customer and Workforce Expectations through Increased Channel Options and Performance Measurement

14-16 Sep 2015
Grand Hyatt San Antonio - San Antonio, TX, United States of America

media partner request
  1. Media and Association Partner Opportunities

    marcus evans events are attended by senior-level executives from leading organizations across all key industry sectors and professions.

    Leverage marcus evans’ exclusive speakers, delegate and sponsor relationships to engage your target audience in an exclusive and focused atmosphere. marcus evans works with associations, companies and bloggers to help them achieve their marketing objectives through various promotional opportunities. These opportunities are custom-tailored to fit your marketing goals, in order to maximize the exposure and impact of the partnership.

    Some of the exposure that media and association partners can expect from a marcus evans event include*:

    Pre-Conference:

    Company logo and profile on the event brochure

    • Emailed to all speakers, sponsors, delegates and any potential attendees of the conference
    • Included either in the conference packet or on the delegate tables on-site of the conference

    Company logo and link on the event website

    • Exposure to all speakers, sponsors, delegates and any potential attendees of the conference
    • Emails sent to over 10,000 individuals with a link back to event website
    • Links to the event website placed in various social media campaigns on LinkedIn and Twitter

    Email campaign inclusion

    • Presence (either in text or by logo) on all email campaigns to speakers, sponsors, delegates and potential attendees of the conference
    • Inclusion in a total of 4-5 email broadcasts

    Discount to readers

    • marcus evans can offer a $200 discount on our full-price attendance pass for your members/readers

    Access to conference speakers for interviews

    • marcus evans can provide access to our industry leading speakers for interview opportunities and content development for your website/newsletter/magazine or blog

    Social media campaign

    • Access to our LinkedIn and Twitter channels to help promote your company
    • Option to customize messages based on your marketing goals to a targeted, senior-level audience

    On-Site:

    Complimentary attendance pass

    • Publications/websites – one member of your editorial staff can attend on a complimentary basis (airfare and accommodation are not included. Person attending must agree to the press pass policies)
    • Associations – one member of your board or staff can attend on a complimentary basis (airfare and accommodation are not included)

    Onsite materials distribution

    • Option to include your materials in the conference packet or on the delegate tables on-site of the conference

    Table Top Display

    • Option to add promotional materials to our shared media partner table top

    Post-Conference Deliverables
    Attendee mailing list

    • Mailing list will include all direct mailing contact information

    Access to post-conference website

    • Access will include the speaker presentations and materials.
      • Please note: you will need to ask your marketing rep for permission to post or use any of these materials

    *depending on media and association partnership package

    All partners receive full account management to ensure objectives are set, measured and exceeded.

    Please enter required fields: *Required field

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Conference Speakers

Phyllis Batson
VP Customer Accounts & Operations
CPS Energy

John Fitterer
Director, Customer Care Center
ComEd

Pamela J Wheat
Director of Customer Service and Solutions
Oncor Electric Delivery

Matt Parkhurst
Sr. Call Center Systems Analyst, IVR/Self-Service Team
Pacific Gas & Electric Company

Richard Castillo
Customer Service Manager
Austin Energy | Austin 311

Ebony Whitby
Commercial Services Supervisor
Orlando Utility Commission

Marc Perez
Manager of Member Services - Call Center
Bluebonnet Electric Cooperative

Donna Mann
Manager Customer Operations
Pepco Holdings, Inc.

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General Enquiries

Nicolette Fiordirosa

The NBC Tower
455 North Cityfront Plaza Drive (9th Floor)
Chicago, IL 60611

Telephone:
312-894-6327
Fax: 312-894-6304
Email: nicolettef@marcusevansch.com